Compliments and Complaints - Kemps Creek Memorial Park Skip to main content

Compliments and Complaints

At Kemps Creek Memorial Park, we are committed to providing high-quality services that meet the diverse needs of our families and stakeholders. Your feedback is invaluable to us, whether it’s a compliment, suggestion, or a complaint. It helps us continually improve our services and recognise the efforts of our dedicated team.

If you feel one of our team members has gone above and beyond your expectations, we’d love to hear from you. Your compliments help us recognise and reward our team for their exceptional service.

How to provide feedback

We encourage you to share your experience with us, whether positive or negative. Your feedback helps us maintain the highest standards of service and address any concerns promptly.

You can provide feedback by completing our feedback form below, or by contacting our cemetery or service directly through the details provided further down this page.

Compliments

If you feel one of our team members has gone above and beyond your expectations, we’d love to hear from you. Your compliments help us recognise and reward our team for their exceptional service.

Complaints

If the service you received wasn’t up to your expectations, we want to know so we can make the necessary improvements. You can lodge a complaint by using the feedback form below or by contacting the relevant cemetery or service directly through the contact details listed below.

Contact details by Cemetery or Service

Rookwood Catholic Cemetery

Phone: 1300 114 997

Email: enquiries@catholiccemeteries.com.au

 

Liverpool Cemetery

Phone: 02 9602 0344

Email: info@liverpoolcemetery.com.au

 

Kemps Creek Memorial Park (including Sydney Crematorium)

Phone: 02 9826 2273

Email: admin@kempscreekcemetery.com.au

 

North Rocks Cemetery

Phone: 1300 114 997

Email: enquiries@catholiccemeteries.com.au

 

Macarthur Memorial Park

Phone: 1300 086 689

Email: info@mmpark.com.au

 

Grief Care

Phone: 02 9646 6908

Email: team@griefcare.com.au

What happens next?

We will acknowledge receipt of your feedback or complaint within five (5) days.

Your feedback will be thoroughly reviewed, and if it requires further action, it will be escalated to the appropriate department.

For complaints, we aim to resolve the issue as quickly as possible, typically within 30 days. If a resolution takes longer, we will keep you informed throughout the process.

How to request a review

Internal Review

If you are not satisfied with our response to your complaint, you can request a review by contacting the person you have been engaging with and requesting a review. Your request will be escalated internally for review and response.

 

External Review

If you remain dissatisfied with the way we have managed your complaint, you are entitled to pursue an external complaint management process. Depending on the nature of your complaint, the following options are available:

Consumer Law Matters

Contact NSW Fair Trading at www.fairtrading.nsw.gov.au.

Cemetery Management

Contact Cemeteries & Crematoria NSW at www.cemeteries.nsw.gov.au.

Service Delivery and Fair Treatment

Contact the NSW Ombudsman at www.ombo.nsw.gov.au.

Criminal Offence

Contact the NSW Police at www.police.nsw.gov.au.

Continuous improvement

We use all feedback as a tool for continuous improvement, helping us enhance our services and meet the needs of the communities we serve.

Thank you for helping us serve you better.

Feedback Form

Contact Us

Enter your details below, and we will reach out to you regarding your enquiry.

Contact Sydney Crematorium

Enter your details below, and we will reach out to you regarding your enquiry.

Contact Sydney Crematorium

Enter your details below, and we will reach out to you regarding your enquiry.